Privacy Policy — Sweeney HVAC Solutions LLC

Sweeney HVAC Solutions LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and prospective customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us by telephone, submit a service request form, or engage our HVAC services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

This Privacy Policy applies to information collected through our website located at sweeneysol.com, by telephone at (760) 300-0573, by email at jashuasweeney@sweeneysol.com, through paper forms and written communications, and through any other means by which you interact with our company.

We collect information you voluntarily provide to us when you request HVAC services, submit a contact form, call our office, or otherwise communicate with us. The types of personal information we may collect include:

• Contact Information: Your full name, home address, property address, city, state, ZIP code, telephone number, and email address.
• Service Information: Details about your HVAC equipment, the type of service you are requesting, the nature of any HVAC problems you are experiencing, preferred appointment dates and times, and any other information relevant to providing HVAC services.
• Property Information: Information about the property where services are to be performed, including property type (residential or commercial), approximate square footage, age of HVAC equipment, and relevant building characteristics.
• Payment Information: When you pay for services, we may collect payment card information, bank account information, or other payment details. Payment card information is processed through secure third-party payment processors and is not stored on our systems.
• Communications: Records of your communications with us, including emails, text messages, and notes from telephone conversations.
• Website Usage Data: When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and other browsing behavior. This information is collected through cookies and similar tracking technologies.

We use the personal information we collect for the following purposes:

• To schedule and perform HVAC repair, installation, maintenance, and other services you have requested.
• To communicate with you about your service appointments, provide estimates, and follow up after service is completed.
• To process payments for services rendered.
• To respond to your inquiries, questions, and requests submitted through our contact form, by telephone, or by email.
• To send you service reminders, maintenance schedule notifications, and other communications related to your HVAC equipment.
• To send you promotional communications about our services, special offers, and seasonal maintenance recommendations. You may opt out of marketing communications at any time.
• To improve our website, services, and business operations.
• To comply with applicable laws, regulations, and legal processes.
• To protect the rights, property, and safety of our company, our customers, and the public.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how visitors use our website. Cookies are small text files placed on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They are typically set in response to actions you take such as filling in forms.
• Analytics Cookies: We may use analytics services such as Google Analytics to collect information about how visitors use our website. These cookies help us understand visitor behavior, identify popular content, and improve our website.
• Preference Cookies: These cookies allow our website to remember choices you make, such as your preferred language or region.

You can control cookie settings through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

We may use third-party analytics services, including Google Analytics, to help us understand how visitors interact with our website. These services may collect information about your visits to our website and other websites. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

With your consent, we may send you marketing communications about our HVAC services, seasonal maintenance reminders, special promotions, and other relevant information. You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you.
• Calling us at (760) 300-0573 and requesting to be removed from our marketing list.
• Emailing us at jashuasweeney@sweeneysol.com with your opt-out request.

Please note that even if you opt out of marketing communications, we will continue to send you transactional communications related to services you have requested, appointment confirmations, and other service-related communications.

We store your personal information on secure servers and take reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure, password-protected systems for storing customer records.
• Limiting access to personal information to employees and contractors who need it to perform their job functions.
• Using secure, encrypted connections (HTTPS) for our website.
• Using reputable, PCI-compliant payment processors for credit card transactions.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for a minimum of seven years.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, and email service providers. These providers are contractually obligated to use your information only as directed by us and to protect it appropriately.
• Equipment Manufacturers: When we install new HVAC equipment, we may share your contact information and installation details with the equipment manufacturer for warranty registration purposes.
• Legal Requirements: We may disclose your information if required to do so by law,court order, subpoena, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of our company, our customers, or the public.
• Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Our website may contain links to third-party websites, including equipment manufacturer websites, utility rebate program websites, and other resources. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. Our Privacy Policy applies only to information collected by Sweeney HVAC Solutions LLC through our own website and direct communications.

We may use third-party services including Google Analytics for website analytics, payment processing services for secure credit card transactions, and scheduling software to manage appointments. Each of these third-party providers has their own privacy policy governing their use of information.

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us to complete a transaction, comply with a legal obligation, or for other permitted purposes.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale: We do not sell your personal information. However, if this practice were to change, California residents would have the right to opt out of the sale of their personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide you a different level of service because you exercised your privacy rights.

To exercise your California privacy rights, please contact us at jashuasweeney@sweeneysol.com or call us at (760) 300-0573. We will respond to verified requests within 45 days as required by California law. We may need to verify your identity before processing your request.

California residents also have rights under California's "Shine the Light" law (Civil Code Section 1798.83), which permits residents to request information about how we share personal information with third parties for their direct marketing purposes. As stated above, we do not share personal information with third parties for their direct marketing purposes.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at jashuasweeney@sweeneysol.com or (760) 300-0573. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information from our records promptly.

We take the security of your personal information seriously and implement appropriate technical and administrative safeguards to protect it. Our security measures include secure password-protected customer management systems, restricted access to customer records on a need-to-know basis, encrypted website connections using SSL/TLS technology, and secure third-party payment processing that meets PCI DSS standards.

Despite these measures, no security system is impenetrable. We cannot guarantee that your personal information will never be accessed, disclosed, altered, or destroyed in the event of a data breach. In the event of a security breach affecting your personal information, we will notify you as required by applicable law.

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

For significant changes to this Privacy Policy, we will make reasonable efforts to notify existing customers by email or by posting a prominent notice on our website prior to the change becoming effective.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:

We will respond to privacy-related inquiries within 30 days of receipt. For California residents exercising CCPA rights, we will respond within 45 days as required by law.