Refund Policy — Sweeney HVAC Solutions LLC

Sweeney HVAC Solutions LLC is committed to customer satisfaction. This Refund Policy describes the terms and conditions under which refunds, credits, and adjustments may be issued for HVAC services, equipment, and related charges. We encourage customers to contact us directly to discuss any concerns about charges or service quality before initiating any formal dispute process.

Because HVAC services involve labor, specialized equipment, and materials, our refund policy necessarily differs from retail product return policies. Please read this policy carefully to understand your rights and our obligations.

For larger HVAC installation projects, we may require a deposit of up to 50% of the total estimated project cost before ordering equipment or commencing work. Deposits are used to secure equipment orders with suppliers and to reserve technician time for your project.

Deposit Refund Eligibility:

• Full refund: If you cancel a project before we have ordered any equipment or materials, and before any preparatory work has been performed, you are entitled to a full refund of your deposit.
• Partial refund: If you cancel a project after equipment has been ordered but before installation has begun, we will refund your deposit minus any non-refundable costs we have incurred, including equipment restocking fees charged by suppliers (typically 15–25% of equipment cost), shipping and handling charges, and any materials purchased specifically for your project.
• No refund: If you cancel a project after installation has commenced, no refund of the deposit will be issued, and you remain responsible for payment of all work completed and materials installed.

We will provide you with documentation of any deductions from your deposit, including supplier restocking fee invoices and receipts for materials purchased.

Standard service appointments (repair calls, maintenance visits, estimates) do not require a deposit. However, the following cancellation terms apply:

• Cancellation with 24+ hours notice: No cancellation fee. You may reschedule your appointment at no charge.
• Cancellation with less than 24 hours notice: A cancellation fee of $35–$75 may apply to cover our technician's reserved time and any preparatory work performed.
• No-show (technician arrives, no one home): A trip charge equal to our standard service call fee will apply.
• Repeat cancellations: Customers who cancel three or more consecutive appointments without adequate notice may be required to prepay a service call fee before future appointments are scheduled.

As a general rule, charges for HVAC services that have been completed are non-refundable. HVAC technicians invest significant time and expertise in diagnosing and repairing your system, and this time cannot be recovered once spent.

However, we stand behind the quality of our work. If you are dissatisfied with a completed service, please contact us within 30 days of the service date. We will investigate your concern and take one or more of the following actions as appropriate:

• Return to your property to inspect and, if warranted, correct the issue at no additional charge.
• Issue a partial or full credit toward future services.
• Issue a partial refund if we determine that the original service was not performed to a reasonable standard of quality.

We do not issue refunds for completed services based solely on dissatisfaction with the outcome when the outcome was accurately described in our estimate and the work was performed correctly. For example, if a repair was performed correctly but the underlying equipment subsequently failed due to unrelated causes, a refund for the original repair charge is not warranted.

HVAC equipment ordered for your installation project is subject to the following terms:

• Standard equipment (in-stock items): Equipment that has been ordered but not yet delivered may be cancelled with a restocking fee of 15–25% of the equipment purchase price, depending on the supplier's policies.
• Special-order equipment: Equipment that is specially ordered to meet your specific requirements (non-standard sizes, specific models, or equipment not typically stocked by our suppliers) may be non-cancellable once ordered. We will inform you of this restriction before placing special orders.
• Delivered but uninstalled equipment: Equipment that has been delivered to your property but not yet installed may be returned subject to the supplier's return policy, which typically includes restocking fees and may require the equipment to be in its original, undamaged packaging.

Some HVAC components and equipment must be specially ordered from manufacturers or distributors. These items include non-standard equipment sizes, discontinued parts for older systems, specialty components for unusual applications, and equipment from manufacturers with limited local distribution.

Special-order items are generally non-refundable and non-cancellable once the order has been placed with the supplier. Before placing any special order on your behalf, we will inform you of this restriction and obtain your written authorization to proceed. If you cancel a special order after it has been placed, you will be responsible for any costs we incur, including the full purchase price of non-returnable items.

Once HVAC equipment has been installed, it cannot be returned for a refund. Installed equipment is subject to the manufacturer's warranty for defects in materials and workmanship, and our labor warranty for installation quality.

If installed equipment fails due to a manufacturing defect within the manufacturer's warranty period, we will work with the manufacturer on your behalf to obtain a warranty replacement or repair at no cost to you. If the manufacturer authorizes a warranty replacement, we will install the replacement equipment at a reduced labor rate or at no additional labor charge, depending on the circumstances and our labor warranty terms.

If you are dissatisfied with installed equipment for reasons other than a manufacturing defect (such as noise level, appearance, or performance that meets manufacturer specifications but does not meet your personal preferences), we cannot offer a refund on installed equipment. We encourage you to discuss your requirements and expectations thoroughly with our technicians before equipment is ordered and installed.

Our labor warranty covers defects in our workmanship for 30 days from the date of service (or longer for new equipment installations as specified in writing). If a covered warranty issue arises within the warranty period, we will return to correct the problem at no additional labor charge.

To make a warranty claim, please contact us as soon as you become aware of the problem:

• Phone: (760) 300-0573
• Email: jashuasweeney@sweeneysol.com

Please have the following information available when making a warranty claim: your name and service address, the date of the original service, a description of the problem you are experiencing, and the invoice number if available.

Warranty claims must be submitted within the applicable warranty period. Claims submitted after the warranty period has expired will be treated as new service calls and charged accordingly.

Warranty coverage does not apply to problems caused by: customer misuse or abuse of HVAC equipment, failure to change air filters or perform basic maintenance, unauthorized modifications or repairs by persons other than Sweeney HVAC Solutions technicians, damage caused by power surges or lightning, damage caused by water intrusion unrelated to our work, or normal wear and tear of consumable components.

To request a refund, credit, or billing adjustment, please contact us using the information below. We ask that you provide the following information with your refund request:

• Your full name and service address
• Date of service or date of payment
• Invoice number or receipt number
• Amount paid and amount of refund requested
• Reason for the refund request
• Any supporting documentation (photos, written communications, etc.)

We will acknowledge your refund request within 2 business days and will provide a decision within 10 business days. Approved refunds will be processed within 5–10 business days of approval. Refunds will be issued using the same payment method used for the original payment when possible.

If you believe you have been charged incorrectly, please contact us immediately. We will review your invoice and payment records and correct any billing errors promptly. Please contact us within 60 days of the invoice date to dispute any charges.

We ask that you contact us directly before disputing any charge with your credit card company or bank. Most billing questions can be resolved quickly through direct communication, and a chargeback dispute can be a lengthy and disruptive process for both parties.

If you initiate a chargeback or payment dispute with your credit card company or bank without first attempting to resolve the issue with us, we reserve the right to contest the chargeback by providing documentation of the services performed and payments received. Customers who initiate unjustified chargebacks may be required to prepay for all future services before appointments are scheduled.

We take billing accuracy seriously and will always work with you to resolve any legitimate billing dispute. We ask for the same good-faith effort from our customers.

We recognize that unusual circumstances can arise that are not fully addressed by this standard policy. If you believe your situation warrants an exception to this policy, please contact us to discuss your circumstances. We will consider exceptions on a case-by-case basis at our sole discretion.

We are a small, locally owned business and we genuinely care about our customers' satisfaction. If we have made a mistake or fallen short of your reasonable expectations, we want to know about it and make it right. Please give us the opportunity to address your concerns before escalating to any formal dispute process.

For all refund requests, billing disputes, and related inquiries, please contact us:

For urgent billing matters, please call us directly at (760) 300-0573 during business hours. We will do our best to resolve your concern promptly and fairly.